Return & Refund Policy

We want you to enjoy your Eebbaai® purchase. If there is an issue with your order, contact service@eebbaai.com, and our team will help.

Canceling an Order

To request a cancellation, email service@eebbaai.com as soon as possible and include your order number.

If your order has not been dispatched, we will check whether cancellation is still possible. Cancellation is not guaranteed once fulfillment has begun. If your order has already shipped, please follow the return process below.

Returning Your Items

You must request a return within 30 calendar days of receiving your order.

For a change-of-mind return, garments must be unworn, unwashed, unaltered and undamaged, with original tags attached. Please include the original packaging where available.

You may carefully try on a garment indoors to check its fit and appearance. Items showing signs of wear, washing, stains, makeup, perfume or other odors may not qualify for a change-of-mind return.

These condition requirements do not limit your rights concerning faulty, damaged, incorrect or misdescribed items.

Starting a Return

Email service@eebbaai.com with:

• Your order number.
• The item or items you wish to return.
• The reason for your return.
• Clear photographs if an item is damaged, defective or incorrect.

Our team will review your request and provide return instructions, including the appropriate return address. Please wait for these instructions before sending your parcel.

Our business address is not a designated return address. Only send a return there if our team has specifically confirmed it for your request.

Pack your items securely. We recommend using a tracked shipping service and keeping your proof of postage.

Return Shipping Costs

For change-of-mind returns, including a preference for another size, color or style, the customer is responsible for return postage.

For damaged, defective, incorrectly supplied or misdescribed items, Eebbaai® will cover the necessary return shipping costs. Contact us first so we can arrange an appropriate return method or confirm reimbursement instructions.

We do not charge a restocking fee.

Receiving Your Refund

Once your returned items arrive, we will inspect them and email you with the outcome.

For eligible returns, we will issue your refund to the original payment method within 10 business days after receiving and inspecting the returned items.

Your bank or payment provider may require additional time to display the refund in your account.

For change-of-mind returns, original delivery charges are generally non-refundable, except where required by applicable law. If the return results from our error or a faulty item, we will also refund any applicable delivery charges as required.

If a return is declined or only partially approved, we will explain the reason by email.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If a garment arrives damaged, has a defect or differs from what you ordered, contact service@eebbaai.com promptly.

Include your order number and clear photographs of the issue, the garment labels and the packaging where relevant. We will review the information and work with you on an appropriate resolution, such as a replacement or refund.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact Us

Email: service@eebbaai.com
Phone Number: +1(997) 306-5431