Frequently Asked Questions

What does Eebbaai® offer?

Eebbaai® offers womenswear for everyday dressing and special occasions, including blouses, dresses, trousers, skirts, jackets, and layers. Each product listing provides details about its materials, available colors, design, and care instructions.

How do I contact Eebbaai®?

Email us at service@eebbaai.com. For questions about an existing purchase, please include your order number so we can find the relevant details and help you more efficiently.

How do I select the right clothing?

Think about your preferred fit, personal style, and the occasions you are shopping for. Simple silhouettes work well for everyday dressing, while draped details or structured layers can bring something extra to a special occasion.

Browse the product images, descriptions, and available sizing information to compare measurements, materials, and styles. For assistance, send links to the products you are considering to service@eebbaai.com.

When will my order be ready to ship?

Please refer to the processing information provided at checkout or contact service@eebbaai.com for the preparation timeframe applicable to your order.

This preparation period is separate from the time your parcel spends in transit.

How can I follow my delivery?

We will send your tracking information by email after your parcel has shipped. If you cannot find the message, please look in your spam or junk folder.

Need assistance locating your tracking details? Contact our team with your order number.

When should I expect my parcel?

Delivery estimates depend on your destination and the shipping method available for your order. Refer to the shipping information at checkout for the estimated timeframe.

Once your order has shipped, use the tracking details to follow its progress.

Can I cancel my purchase?

Please send cancellation requests to service@eebbaai.com as soon as possible after placing your order.

We will check whether cancellation is still possible. Once fulfillment has begun, we cannot guarantee that the order can be stopped.

Can I correct my shipping address?

If you notice an address error, email us as soon as possible with your order number and the full updated address.

We will check whether the change is still possible. Once processing or dispatch has begun, we cannot guarantee an address correction.

Which items qualify for a return?

Return requests can be made within 30 calendar days of delivery. For change-of-mind returns, garments must be unworn, unwashed, unaltered, and undamaged, with original tags attached. Please include the original packaging where available.

You may carefully try on a garment indoors to check its fit and appearance. Items showing signs of wear, washing, stains, makeup, perfume, or other odors may not qualify for a change-of-mind return.

Please read our Return & Refund Policy for complete conditions.

How do I start the return process?

Contact service@eebbaai.com with your order number and the reason for your request.

Wait until our team approves the return and provides the shipping instructions before sending anything back. Please do not use our business address as a return destination unless we specifically instruct you to do so.

Who pays for return shipping?

Customers cover return postage for change-of-mind returns. For damaged, defective, incorrect, or misdescribed items, Eebbaai® covers the necessary return shipping costs.

There is no restocking fee.

When will I receive my refund?

After your return reaches us, we will inspect it and email you with the outcome.

For eligible returns, your refund will be issued to the original payment method within 10 business days after receiving and inspecting the returned items. Your bank or payment provider may require additional time to display the refund.

Original delivery charges are generally non-refundable for change-of-mind returns, except where required by applicable law. Please refer to our Return & Refund Policy for details.

What if my clothing arrives damaged or faulty?

Email service@eebbaai.com with your order number, a short explanation, and clear photographs of the problem. Examples include torn fabric, damaged fastenings, or faulty stitching.

Our team will assess the issue and help arrange an appropriate resolution, such as a replacement or refund.

What should I do if an item is wrong or missing?

Please contact us with your order number and identify the product that is missing or different from what you ordered.

If applicable, include photographs of the items received, their labels, and the parcel packaging. These details help us investigate and resolve the issue.

Where can I find material and care information?

Check the product description and any care instructions included with your order. Washing, drying, ironing, and storage requirements can differ between garments, so follow the guidance for your specific item.

Before machine washing, tumble drying, or ironing a garment, confirm that its care instructions permit that method.

For further assistance, email service@eebbaai.com with the product name or your order number.

How is my personal information handled?

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

For privacy questions or requests, contact service@eebbaai.com.