Payment & Security

At Eebbaai®, we want checkout to be simple and easy to understand. This page explains the payment options, security measures and support available when shopping with us.

Ways to Pay

The payment methods available for your purchase are displayed at checkout. Availability may vary depending on your location and the providers supporting your transaction.

Choose one of the listed methods and follow the instructions to complete your payment.

Reviewing Your Order Total

Before completing your purchase, review the displayed currency, product prices, delivery charges and any applicable taxes.

Your full order total will appear before you authorize payment. If your bank or payment provider applies currency conversion costs or other transaction fees, contact them directly for details.

Payment Information Security

Our store uses Shopify’s checkout infrastructure to process purchases. Payment information submitted through checkout is encrypted in transit and handled by the relevant payment providers.

Please never send your full card number, security code, account password or one-time verification code to us by email.

Billing Information and Verification

Enter your billing details exactly as they are registered with your bank or payment provider. Incomplete or mismatched information can prevent a transaction from being approved.

Your provider may require an additional verification step to confirm your identity or authorize payment. Complete any requested checks to proceed.

If Your Payment Does Not Go Through

An unsuccessful payment can have several causes. Before trying again, check that:

• Your card details and billing address are correct.
• You have enough funds or available credit.
• Your payment card has not expired.
• Any required security verification has been completed.

If the issue continues, try another payment method shown at checkout or contact your bank or payment provider for assistance.

Order Confirmation

After your order is successfully placed, we will send a confirmation message to the email address entered at checkout.

If it does not appear in your inbox, check your spam or junk folder. If you are unsure whether a purchase went through, contact us before placing the same order again.

Unrecognized or Repeated Charges

If you notice an unexpected or duplicate charge associated with an Eebbaai® order, email service@eebbaai.com with your order number, the transaction date and the amount involved.

Do not include your full card details. If you believe your payment method has been used without your permission, contact your bank or payment provider immediately.

How Refunds Are Issued

For eligible returns, we will issue your refund to the original payment method within 10 business days after receiving and inspecting the returned items.

Your bank or payment provider may require additional time to display the refund in your account.

Please consult our Return & Refund Policy for eligibility requirements, return instructions and further details.

Contact Our Team

For checkout assistance, payment questions or help with an order, please contact us:

Email: service@eebbaai.com
Phone Number: +1(997) 306-5431